| 
Cover Letter |
| Objective:
Lead people to successfully reach the common goals. I work well as a leader
in a group. I am even tempered, organized, and goal oriented. I am also a
reliable independent worker with a good grasp of new technology. Positive
outlook to most things: “The glass if half full”. Hand coded a popular bird
gallery site Wild Bird Gallery
Education:
American Management Association, New York, USA
March/03 Getting results without Authority
CompTIA test center, New York, USA
August/99 A+ certified
Brooklyn College the City University of New York, USA
May/99 Bachelor of Science in Computer and Information Science.
Graduated cum laude May 1999.
Experience:
Information Builders Inc.(IBI) New York, USA:
01/05 → International consultant (Level III), Premium Support Mgr &
NLS System Administrator.
I am the main contact for sensitive accounts internationally. My
duties include telephone, email, and remote desktop support. I
perform problem solving, case management, and upgrade
recommendations. My work often includes departmental
meetings, interactions with programming division, and QA.
I am the main customer support expert of nationally configured
systems at corporate headquarters. I install, reproduce, and
problem solve national configurations. I personally create and
maintain a computer lab with Japanese, Korean, Chinese,
German, Hebrew, French, and Spanish Windows. That includes
installing/configuring our software and dependent applications
such as web servers, servlet containers, and DB. I create
database tables in many character sets (e.g., Lithuanian,
Swedish, Japanese S-JIS, Korean, etc.) including Unicode data
and set up connectivity across the local network.
I wrote and presented “Introduction to National Language
Support” at Information Builders annual Tech Summit in Las
Vegas, May 2005.
03/03-01/05 International consultant (Level II).
I was responsible for all 24 agents and 8 subsidiaries world wide.
Performed account management for sensitive customers. I personally
worked as a project leader, and as an escalation contact to work
through time critical cases. That included setting up national
environments, reproducing customer problems, and troubleshooting
the issues. I would also on occasion work directly with the programmer
to take traces, and test hotfixes. I would make sure the customer,
or subsidiary contact received the fix, or set the right expectations for
when a fix could be delivered e.g., in a regular service pack.
06/02-03/03 International consultant (Level II).
Main contact for our 8 subsidiaries world wide.
08/01-06/02 International consultant (Level I).
National Language Support specialist for all IBI/iWay products.
10/00-08/01 WebFOCUS consultant supporting Report Caster, MRE
09/99-10/00 Dispatcher support for FOCUS & WebFOCUS
02/99-06/99 Veterans Administration Medical Center, New York, USA:
Intern, Information Resources Management.
PC, Printer, and Network support/ repair. Ghosting of new computers;
loading their standard software. HP LaserJet installations and repair.
Upgrades and troubleshooting.
Technologies:
OS: Windows 2K/XP Professional/2K3 Server, Familiarity of
MVS-TSO, VM-CMS, Tandem Guardian (HP/NSK), UNIX Solaris
Web Servers: IIS 6, Apache 5.
Servlet Containers: Atlanta ServletExec 4.2., and Apache Tomcat 5.0.
Databases: Oracle 8i/9i/10g, MS SQL 2000, MySQL 5.0, FOCUS
Coding: DHTML/HTML, JavaScript, IBM PC Assembler, C & C++
Development Tools: Dreamweaver 4/MX/8
Graphics: Adobe Photoshop Elements 3.0
Productivity: MS Office 97/2K/XP/2K3, WP-12, VMware, Windows MUI.